Contents:
General
Authority to Contract
Payment
Cancellation
Changing your booking
Site Licence
Club
Park and Club Rules
Disabled Persons
Pets
Arrival and Departure Times
Number and Composition of Your Party
Behaviour
Vehicles
Accommodation
Clothes Lines
Swimming Pool
Children
Touring Pitch Awnings
Variations
Inclement Weather
Liability
Miscellaneous
Hoburne Limited (‘we/us’) acts as Agent for the various Hoburne Group companies operating the individual Parks and for private individual owners of
holiday accommodation. When we accept your booking a binding contract will be made between the person making the booking together with all adult members of his or her party (‘you’) and the owner of the property for which the booking is made and incorporates the conditions set out below.
In addition to these conditions the contract incorporates the information, guidance and other requirements contained in our current brochure. You are advised to read the relevant sections carefully before booking.
Please note that no touring bookings will be accepted less than 48 hours before the intended holiday commencement date other than by agreement with the Park General Manager.
Authority to Contract
You certify that you:
Are over the age of 18 years; and will be a member of the party occupying the holiday accommodation; and are authorised to agree these Booking Conditions on behalf of all members of your party so as to bind all of you by them and so that each of you shall be jointly and severally liable for your obligations under the contract.
The contract is made only when your booking is accepted by us. On acceptance we will send you a booking confirmation form.
We reserve the right to refuse any booking without explanation.
We require a deposit of £50.00 per week or part week for each unit of accommodation.
If the first day of your proposed holiday is less than 42 days from the date of booking then you must pay us the full cost of the holiday at the time of booking. In the case of touring pitches you must pay us the full fee at the time of booking if this is less than £50.00. If the fee is more than £50.00 we require a minimum of £50.00 deposit with your booking.
You must pay the balance (if any) of the cost of your holiday to us not less than 42 days before the commencement of the holiday. No reminders will be sent. If you do not pay any outstanding balance of the cost of your holiday by the due date (see above) we may treat you as having cancelled your booking.
For the avoidance of doubt payment will only have been made under this contract when the monies have cleared into our bank account. You must allow for any reasonable delays in cheque clearance.
If you wish to cancel your booking you should advise us immediately by telephone and then send us a confirmatory letter.
We will incur additional administration costs when you cancel your booking and we may be unable to re-let the accommodation or pitch. Therefore we make a cancellation charge on the following scale:
| Notice period for receipt of cancellations* |
Cancellation charge* |
| 42 days or more | loss of deposit |
| 29 - 41 days | 50% of holiday price |
| 15 - 28 days | 75% of holiday price |
| 8 - 14 days | 90% of holiday price |
| 7 days or less | 100% of holiday price |
Our Holiday Cancellation Scheme cover is optional but is strongly recommended – please refer to the Holiday Cancellation Scheme page.
If you want to make a minor change to any of the details of your booking e.g. changing to a different pitch of the same standard or changing the name of a member of your party, we will do our best to assist you, subject to availability. There will be no charge for minor changes.
A change of dates, or any change that affects the price of your holiday, will be treated as a major change. Major changes made at least 42 days prior to the start date of your holiday will incur an administration charge of £20.00.
Major changes made within 42 days of the start date of your holiday will be treated as a cancellation – see above for cancellation charges.
You must observe the conditions of the Site Licence, a copy of which is displayed in the Reception area of each Park. We will be pleased to provide you with a copy on request.
Where there is a Club at the Park the price of your holiday includes temporary Club membership for the duration of your stay. Temporary day visitors are not permitted to use the Club or its facilities unless prior authorisation is obtained from the General Manager of the relevant Park. No temporary day visitors will be allowed to use the Club or its facilities during any Bank Holiday weekend or during the period July to August inclusive.
The Club rooms are sometimes reserved for private functions during early and late season and alternative arrangements are then made for holiday visitors.
You and each member of your party agree to abide by the rules and regulations laid down by us in respect of the relevant Park and Club. We will be pleased to provide copies on request.
We welcome disabled guests and many of our Parks offer a limited number of accommodation units specifically adapted for wheelchair users. Some Parks are more suitable than others for those with particular disabilities and we will be pleased to offer advice upon request.
You must not bring a pet (except a guide dog) on to any Park with the exception of Hoburne Bashley where a single domestic pet may be allowed in touring caravans at our discretion and on payment of an additional fee. Please enquire direct of the Park Management before booking. Under no circumstances will we allow any such pet to be taken into the Club buildings or swimming pool area and you agree to keep it under control at all times.
If you need to bring a guide dog to any of our Parks, please notify us at the time of booking. You should note that you may encounter pets on any of our Parks.
Holiday accommodation is available from 4pm on the day of arrival and must be vacated by 10.00am on the day of departure. Touring and camping pitches only are available from 12 noon on the day of arrival and must be vacated by 10.00am on the day of departure.
Note: on some Parks we operate a late departure scheme for touring caravans only. This is subject to availability and involves an additional charge. Please direct all enquiries to the Park concerned. On arrival, you must report to the Office or, if closed, the Warden or Duty Manager. You may not occupy any accommodation or site any tent or caravan until booked in.
Number and Composition of Your Party
No more than six persons will be allowed to occupy a touring or camping pitch and this number includes children and babies. The maximum numbers permitted to occupy other types of accommodation are strictly limited to the number of berths provided. The maximum party size in the Premier 4 bedroom caravan at Hoburne Torbay will be six adults and two children – maximum stay at Hoburne Bashley is 3 weeks.
We will not accept your booking if your group does not have a person over 18 in it, nor will we accept bookings from single sex parties of three or more persons, except by prior arrangement with the General Manager at the Park. We may require you to show proof of age on arrival at the Park.
If you do not comply with these conditions we have the right to cancel your booking or require you to leave the Park and you will not be entitled to any refund of monies paid for your holiday.
Please note that we retain the right to refuse any booking if, in our absolute
discretion, we consider it desirable to do so in order to preserve the comfort and enjoyment of our other guests.
You must comply with decent standards of behaviour during your stay and must show consideration for all other persons on the Park.
If your behaviour is unsatisfactory, then we may elect to terminate this agreement and require you to leave the Park immediately.
In these circumstances we will treat your booking as having been cancelled by you from the moment of termination.
If you or any person for whom you are responsible causes damage to any property on the Park or causes us loss you must pay such sum as is necessary to make good the damage or loss including any sums we may expend in compensating other people.
You must comply with all Park speed limits as indicated on the individual Parks and as referred to in the Park Rules.
You must not bring a van, commercial vehicle, boat or trailer on to any of our Parks, unless you have first obtained authorisation from the General Manager of the Park concerned who shall be entitled to refuse consent without giving any reason.
You are entitled to park one vehicle only* on the Park in an area designated by us for the duration of your stay. Visitors’ cars and additional cars are allowed only at the discretion of the Park Management and must be booked in at Reception. A limited number of two car touring pitches are available at Hoburne Bashley only – please refer to page 20 of the 2009 brochure for further information.
* Two vehicles in the case of four bedroom accommodation.
Accommodation must be left in a clean and tidy condition. You will be responsible for all damage done or loss sustained during your stay.
We or our authorised representatives may enter your accommodation or pitch at any time for any reasonable purpose. If we need to do so we will give you as much notice as possible, except in an emergency.
Only the hook on window type may be used. Laundry and drying facilities are available on all Parks.
No non-swimmers or children under the age of 12 years are permitted in our swimming pools unless accompanied by a responsible adult swimmer at all times.
You are responsible for the welfare and behaviour of any members of your party who are under the age of 18 years whilst they are on the Park.
You must ensure that a responsible adult accompanies children under 8 years at all times. Children under 12 years must be accompanied by a responsible adult in the Club after 7.00pm.
Most (but not all) of our touring pitches will accommodate an awning. We only allow one awning per pitch. No awning may have a depth greater than 3 metres. Awnings must comply with the terms of the Local Authority Site Licence as displayed at the Park.
Groundsheets must be breathable and lifted daily unless the awning area is surfaced with pea shingle.
On touring pitches, only one gazebo, with sides removed, is allowed per pitch. Sleeping in the gazebo is prohibited. Gazebos are not permitted at Hoburne Cotswold.
All details in our brochure are accurate at the time of going to press. Nevertheless, we reserve the right to make changes to, suspend or withdraw any advertised facility, amenity or service.
We also reserve the right to change your allocated accommodation or pitch either on arrival or during your stay; and require you to relocate to other accommodation or to another pitch, in each case of a similar or higher standard.
If no accommodation is available due to circumstances beyond our control we may cancel your holiday, in which event we will refund all money that you have paid us in full but you will have no further claim against us.
You will not be entitled to any refund as a result of inclement weather conditions.
We shall not be responsible for any loss that you may suffer as a result of any act or omission by any person who is not employed by us.
We do not accept responsibility if you suffer illness, injury or death on holiday unless it is due to the negligence of our employees.
We accept no responsibility whatsoever for your personal belongings whilst they are on the Park.
This Agreement is personal to the parties named in the booking and cannot be transferred– but see section entitled Changing Your Booking.
If you or any member of your party breaches their obligations under this Agreement we may take action against all or any of you. Should any part of this agreement be void then it shall be disregarded and the remainder will continue in full force and effect.
Our published tariffs include VAT at the current rate. We reserve the right to amend our prices to reflect any change in the rate of VAT or if any new taxes, levies or duties are imposed on your holiday.
This agreement shall be subject to English law and to the non-exclusive jurisdiction of the English Courts.
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